Individual approach — We will work out solution reflecting all your ideas and desires
Implementation of extra specifying desires of the customer
The developer guarantees flexibility in approach to possible additional requests of the customer, arising in the process of project implementation.
Functionality buildup and modernization of system in operation process
Developer guarantees operative response to requirements on development of existing system and providing in the shortest terms of the offers on realization of its evolution.
Quick users’ training, ease of operation
Developer guarantees that viewing logic of available user’s actions, and convenient, demonstrative and simple in navigation interface does not require additional professional training from users.
24 hours, 7 days per week — Support of operational performance and functionality of the system
- Phone support: indication of methods of the way out of emergency situation, consulting on technical support and maintenance, configuration and setting
- Distant monitoring and configuration on condition of providing by the customer of remote access to equipment
- Direct presence of our specialists at the customer’s object
Parameters of quality of our services are determined in SLA (Service Level Agreement)
- Customer’s request
- Registration under unique number
- Determination of request priority
- Appointment of responsible supervisor
- Operative problem solution
On each request, personally responsible specialist is appointed, corresponding to the problem occurred, which deals with the task on priority basis and solves the problem in prior specified terms.
| Reason doe request | Request priority | Response time | Time solution | Problem solution |
|---|---|---|---|---|
| Critical problem | 1 | 15 minutes | 4 hours | 20 calendar days |
| Serious problem | 2 | 2 hours | 2 calendar days | 20 calendar days |
| Insignificant problem | 3 | 1 working day | 10 calendar days | 20 calendar days |
| General issue | 4 | 1 working day | Not rated | 10 calendar days |
| Consulting | — | Not rated | — | — |